Free cancellation
You may cancel without BedClear’s late-cancellation fee when you give at least 24 hours’ notice before the scheduled collection window. Contact support@bedclear.com or call +44 7342 251408 and quote your booking reference.
Late cancellation
Where cancellation is made less than 24 hours before collection, a £10 late-cancellation fee may apply, except where prohibited by law or waived by BedClear. This operational rule does not remove any statutory cancellation right.
Rescheduling
Requests made at least 24 hours before collection can be moved without a rescheduling fee, subject to availability. A £10 fee may apply to later changes where costs have been incurred.
Failed access or customer absent
A £15 fee may apply when the crew cannot safely access the item or property, or the agreed contact is unavailable, provided the attempted collection was made in accordance with the confirmed booking.
After dispatch
Contact us immediately. Once a vehicle or collection partner has been dispatched, BedClear may deduct a reasonable amount for work already performed or costs incurred, but only where permitted by law and properly explained.
Online service cancellation rights
Consumers generally have 14 days from the day after an online service contract is made to cancel. If you expressly ask BedClear to begin the service during that period and later cancel before completion, you may have to pay a proportionate amount for work already supplied. Once the requested service has been fully performed, the cancellation right may end if you expressly acknowledged this before performance began.
Refund timing
Where a refund is due, BedClear will initiate it without undue delay and no later than 14 days after being informed of a valid statutory cancellation. Your bank or card provider may require additional time to show the credit. Other agreed refunds will be handled promptly and communicated to you.
Inaccurate or unsafe information
We may revise the quote, reschedule, refuse or cancel a collection if item, access, condition or safety information is materially inaccurate. We will explain the reason and any proposed charge. Your statutory rights are not affected.